Start with what you directly observed about the issue. Do not exaggerate the frequency or impact of what occurred.
Confirm the total because an earlier offer may have changed. Ask whether the seller can confirm the existing attempt's outcome.
Avoid opening several cases solely because the naming is confusing. Ask for confirmation that support has identified the intended item.
US$ 36.90
US$ 129.99
US$ 129.99
US$ 21.99
US$ 149.95